FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Collecting Donor Phone Numbers

Collecting Donor Phone Numbers



Dear Kim,

I have a multipart question.  We want to start doing thank-you calls but often don’t have donor phone numbers. Is it creepy to get their phone number from the white pages? Should we require a phone number on our donation page so we can capture phone numbers going forward?

~ Death by detail

Dear Detail,

I laud you for making thank you calls to your donors.  Many organizations report a higher retention rate among donors who are called, even when the call is simply a message on voicemail, than from donors who were only thanked with a paper thank you.  

As to your questions:  people who list their name with their phone number in the white pages do so in order that other people can easily reach them.  People who don’t want their name listed either don’t or use their initials.  If you can find a number in the white pages, use it. There is nothing creepy about that.

I would not make a phone number a requirement for your donation page.  It may cause some people not to give at all.  You can ask for the number, and even note that you never give out donor numbers, but if someone doesn’t put in their number, they may be indicating they don’t want to be called. We certainly don’t want to call people who don’t want to be called, period, the end.  

Phoning is actually becoming more popular after a long time of being very unpopular. People get far fewer phone calls than they used to, and, with caller ID, are able to answer the phone when they want and not when they don’t. The DO NOT CALL list has limited the number of advertising calls people receive. I find that donors are more receptive to being called today than they were five years ago, and I encourage organizations to get on the phone when it is appropriate.  Certainly a thank you call is very appropriate.

Good luck to all of you as you sort through the intricacies and protocols related to privacy, security, and courtesy.  

~Kim Klein

Originally published in the Grassroots FundRaising Journal. FundRaiser users can subscribe at a special rate of $30/year by entering is "$30" in the coupon code field on the second page of the subscription process.

Find out how FundRaiser Software can help you make the people-connections you need to fundraise

Take an online guided tour of FundRaiser and learn about the features in FundRaiser for tracking relationships

Information About Backing Up Your FundRaiser Datab...
FundRaiser Founder Reflects on the New FundRaiser ...

Related Posts

Wait a minute, while we are rendering the calendar
development director relationship tracking office Resiliency spreadsheets customer service Thank You volunteers Groupings happiness online donations communications corporate sponsors event management data conversion community supported gardens password protection endowment campaign training product news grassroots campaign on site training capital campaign community broadcasting flash sales the Ask tech tip understanding giving trends government grants custom page appeal letters donor attrition foundations backing up data GivingTuesday overview donation history GoFundMe project gift entry fundraising publicity materials volunteering data analysis mode code Facebook annual campaign membersip benefits online donations support advanced tab Excel data entry segmenting donors Codes welcome packet recurring gifts general motivation donor slip major donors NCOA processing National Change of Address annual maintenance plan merge fields Congratulations charity golf tournaments new leadership how-to videos donor retention rate increasing giving amounts lapsed donor security thank you letters targeted mailings tribute gifts correspondence grants ROI change of address updating campaign management announcements donor recognition donor contact information board members Company culture nonprofit fundraising user spotlights pledges donor solicitors LYBUNTS community arts nonprofits membership programs mission driven membership benefits social media donor loyalty giving levels End of Year Letters building donor relationships alumni features small donations memorial giving In-Kind gifts PayPal major gift prospects accounting software disaster relief case study budget add ons in honor of donations donor attrition rate phoning donors monthly giving operating systems customer portal upgrading donors moves management look and feel updates operational costs Reporting to IRS word processor fundraising letters upgrade premiums training tip reports tax summary letters Donor Portal motivation code

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

User Name:
Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password