FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Collecting Donor Phone Numbers

  • Font size: Larger Smaller
  • Subscribe to this entry
  • Print
Collecting Donor Phone Numbers

Dear Kim,

I have a multipart question.  We want to start doing thank-you calls but often don’t have donor phone numbers. Is it creepy to get their phone number from the white pages? Should we require a phone number on our donation page so we can capture phone numbers going forward?

~ Death by detail

Dear Detail,

I laud you for making thank you calls to your donors.  Many organizations report a higher retention rate among donors who are called, even when the call is simply a message on voicemail, than from donors who were only thanked with a paper thank you.  

As to your questions:  people who list their name with their phone number in the white pages do so in order that other people can easily reach them.  People who don’t want their name listed either don’t or use their initials.  If you can find a number in the white pages, use it. There is nothing creepy about that.

I would not make a phone number a requirement for your donation page.  It may cause some people not to give at all.  You can ask for the number, and even note that you never give out donor numbers, but if someone doesn’t put in their number, they may be indicating they don’t want to be called. We certainly don’t want to call people who don’t want to be called, period, the end.  

Phoning is actually becoming more popular after a long time of being very unpopular. People get far fewer phone calls than they used to, and, with caller ID, are able to answer the phone when they want and not when they don’t. The DO NOT CALL list has limited the number of advertising calls people receive. I find that donors are more receptive to being called today than they were five years ago, and I encourage organizations to get on the phone when it is appropriate.  Certainly a thank you call is very appropriate.

Good luck to all of you as you sort through the intricacies and protocols related to privacy, security, and courtesy.  

~Kim Klein

Originally published in the Grassroots FundRaising Journal. FundRaiser users can subscribe at a special rate of $30/year by entering is "$30" in the coupon code field on the second page of the subscription process.

Find out how FundRaiser Software can help you make the people-connections you need to fundraise

Take an online guided tour of FundRaiser and learn about the features in FundRaiser for tracking relationships

in Non-Profit Fundraising Tips Hits: 1520


EasyBlog Calendar

Loading ...

EasyBlog Tag Cloud

lapsed donor community arts nonprofits donor contact information phoning donors operational costs fundraising letters LYBUNTS understanding giving trends relationship tracking Company culture donor slip office appeal letters add ons user spotlights donor loyalty memorial giving announcements Excel Reporting to IRS NCOA processing major donors reports premiums volunteering campaign management upgrading donors custom page spreadsheets tax summary letters updates membersip benefits solicitors donation history product news the Ask in honor of donations social media mission driven small donations event management Congratulations tribute gifts flash sales fundraising accounting software features training tip nonprofit fundraising donor attrition rate publicity materials pledges motivation change of address updating backing up data donor attrition segmenting donors data conversion membership benefits community broadcasting training general building donor relationships board members End of Year Letters In-Kind gifts communications government grants Codes budget corporate sponsors advanced tab foundations donor retention rate operating systems Facebook support new leadership customer service disaster relief data analysis grants major gift prospects membership programs community supported gardens case study ROI increasing giving amounts targeted mailings monthly giving Thank You data entry gift entry upgrade tech tip online donations charity golf tournaments Resiliency annual campaign alumni GoFundMe project GivingTuesday National Change of Address Donor Portal donor capital campaign volunteers look and feel grassroots campaign overview thank you letters correspondence Groupings moves management development director on site training word processor

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
      8:30AM-5:30PM CST

Customer Portal Login Form

User Name:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password