Just the other day, I got a call here at the training office with a question about how to get out a list of Tribute Notification names (it's a Tributes module kind of thing). Since there is no facility for doing that within FundRaiser's reports or groupings, I suggested they call tech support and get an SQL script written that will do that. An SQL script is a program-code-like statement that can be used to tell the program to do things outside it's normal role. The user was surprised that we could do that sort of thing, but it's just a part of the service you can expect from your FundRaiser "AMP".
AMP is the acronym we use for the Annual Maintenance Plan. We encourage every user to have it, and it includes some important features. First of all, AMP is a fee-based service that is required initially, since new users will require more contact with Tech Support and Training until they've learned the basice. Even with training classes, questions will arise that will require you to either search for the answers on your own or, to save time, money, and keep your frustration level down, you can call tech support or training for the answers.
Another important feature of AMP is that all updates, whether little fixer-uppers or major revisions (like the 5.0 that's just around the corner), are included in the AMP fee, with no additional charge. It's always good to be current, since no software is perfect and FundRaiser is constantly being "tweaked" and improved. Sasha's recent blog shows how Jonathan and the whole Tech Support crew here can go to great lengths to get FundRaiser to work some magic, and it's been that way since the beginning.
But you won't get that kind of service without 1) having AMP up to date, and 2) contacting us, whether by email or phone. We have very competent people, but no mind-readers (of which I'm aware, anyway), so, unless you call and ask, we can't help. USE the AMP you've been paying for, and get the most out of your software. Utilizing all of your resources will help you to further YOUR cause, which is, after al, what donor management software is all about helping you to do, right?