Your first encounter with us will likely be with one of our friendly FundRaiser Representatives. We know that your organization and your needs and goals for new fundraising software are very unique, so we will spend some time learning about you and your current processes to determine if our software will be a good fit for you. If so, we will discuss your timeline for implementation, your plan for transferring your data (and how we can help), and your budget for new donor management software. This process will be an excellent introduction to the type of customer service that you will always experience from FundRaiser Software.

We believe passionately that prompt, available, friendly tech support is our obligation to our users, and we are proud that our users consistently rate our support as excellent. In fact, many of our users have told us that the support they received during their evaluation of software packages was a deciding factor in their purchase of FundRaiser Software over others. Our unique Annual Maintenance Plans (AMP) are the anchor of our Support services, designed to be affordable and all-inclusive, with Training, Program Updates, and Unlimited Technical Support. Best of all, we include 90 days of free AMP with every purchase of our installed software. If you are looking for excellent donor management software backed by the best technical support in the industry, you are in the right place.

Customer Service and Support and critical, but effective Training is just as important for a successful implementation process. Our FundRaiser webinars are state-of-the-art virtual meetings between you and one of our highly-trained FundRaiser technicians. These sessions are designed to help make you (and any new staff) proficient and comfortable in FundRaiser Software. Because we know how important it is for you to come up to speed quickly, we include Training with every single purchase for no additional cost.