FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Meta Peace Team Comes Back For Great Support

MetaPeace_20181119-202349_1

Melody Arnst, Administrative Assistant at Meta Peace Team, says her specialty is diving in and figuring out how to make things work better, primarily in the office. “That’s why I am working in the database. Things need to work and be streamlined there,” says Melody.

First thing as she started working at Meta Peace, she found herself untangling database issues. Meta Peace, FundRaiser Software users, had decided to give another donor database a try. “We attempted to move to Network for Good. It was a frustrating experience. As the process unfolded, I thought, ‘maybe we shouldn’t have done this,’ " says Melody.

“The decision to move to Network for Good was made just as I was coming on board a year and a half ago. It appeared when we first went into Network for Good, that it would be easy to use. In some ways it was, and it really looked good. But when we started the transfer from FundRaiser to the new platform, another side appeared,” says Melody.

The first issues showed up when Melody tried to get some help. “Network for Good’s support systems left a lot to be desired. It was a recurring problem. Every time I was trying to learn something, they referred me back to a video. I took their classes and it didn’t get into the nitty-gritty of how to work with the database and use it to do what I wanted,” says Melody.

“Trying to get someone to really truly help was almost impossible. I said, ‘I’ve watched the video, and it isn’t clear with what is going on. I need someone to walk me through it,’ but no one was available for that,” says Melody. 

The final straw came when Melody began to prepare for a big mailing. “We found out that all our members marked as deceased or inactive in FundRaiser had been imported into Network for Good as active. I was extremely unhappy. Their technical support said they could create a field for deceased and inactive… but I was going to have to get the information out the previous database myself in order to use the field they were going to create. If I hadn’t still had the old installation of FundRaiser, I’d have been in trouble,” says Melody.

As a result of this experience, Melody started looking back at FundRaiser and saw that Meta Peace Team could do what they wanted with it. “I am not an expert and have a ton to learn, but as I started looking back at FundRaiser, I kept saying, ‘yes, it can do this… and it can also do this. It can do the things that we moved to Network for Good to do.’  So, we started making the change back to FundRaiser. Now we are using even more of the FundRaiser capabilities.”

“FundRaiser Support has been so great to work with. Having great support to call on is amazing. Recently, I was trying to sort my data in FundRaiser. I called FundRaiser Technical Support. I thought it was going to be complicated, but they said, ‘oh you just click here and then do this’…  They explained the whole thing. I actually was told how to do it by a person and not told to go to a video,” says Melody.

Need any help with FundRaiser? Please contact us-- we're happy to help: This email address is being protected from spambots. You need JavaScript enabled to view it. or 800-543-4131. 

 

3 Ways To Target Your Giving Tuesday Donors
Three Tips for Managing Your FundRaiser Codes

Related Posts

Wait a minute, while we are rendering the calendar
general increasing giving amounts understanding giving trends PayPal Company culture Importing Data Personalizing ticket sales announcements brick campaign technical support Tickles in honor of donations charity golf tournaments #GivingTuesday security thank you letters Reporting to IRS features spreadsheets community broadcasting direct mail moves management donor preferences NCOA processing banquet Facebook campaign user spotlights event management Network for Good LYBUNTS targeted mailings operational costs New Year FundRaiser Hosted how to handle auction gifts animal rescue donor source Congratulations anonymous donors upgrading donors updates the Ask auction grassroots campaign mission driven In-Kind gifts Thanksgiving add ons ROI mode code new version tax summary letters volunteering major donors membership benefits operating systems nonprofit fundraising change of address updating donor slip new nonprofit pledges Alternative Addresses donor major gift prospects SYBUNTS End of Year Letters letter templates office accounting software Codes Facebook Snow Birds welcome packet importing csv Reminders motivation code capital campaign publicity materials fundraising data conversion grants donor attrition rate corporate sponsors annual maintenance plan legacy giving giving history small donations donor retention rate user interface on site training communications motivation upgrade merge fields Crowdfunding Campaign online donations gift entry backing up data data analysis pictures ticketsales social media training tip merge notes Cloud custom page appeal letters premiums Constant Contact development director donor loyalty new leadership flash sales giving levels government grants donor profile FundRaiser Spark endowment campaign donor targeting reports lapsed donor recurring gifts membership programs gift acceptance policy customer service advanced tab vacation phoning donors raffle relationship tracking Thank You disaster relief new features Excel donor contact information Task List Groupings product news texting donors word processor annual campaign GivingTuesday campaign management training adding personal notes to letters Donor Portal donor recognition entering auction gifts data entry support GoFundMe project Volunteer module spare fields solicitors overview building donor relationships Resiliency membersip benefits volunteers happiness follow up correspondance how-to videos look and feel tribute gifts donor attrition community arts nonprofits monthly giving budget case study tech tip National Change of Address online donations gift notes field large donations board members customer portal arts personalizing letters role of nonprofits foundations community supported gardens segmenting donors alumni memorial giving fundraising letters password protection donation history new donors correspondence

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

User Name:
Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password