FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

How to figure Retention and Attrition Rate in FundRaiser

How to figure Retention and Attrition Rate in FundRaiser

In Kim Klein's article on stopping a subtle decline in donations, she mentions the importance knowing your donor retention and attrition rates. You can figure donor retention (how many you have kept) and atttrition (how many you lost) easily using Fundraiser. 

Both are calculated by taking all the donors you had in the previous calendar year and comparing which of those donors gave in the most current complete calendar year. In other words, which of the people who gave in 2014 also gave in 2015? Expressing that number as a percentage of loss gives you your attrition rate; expressed as a percentage of renewal gives you your retention rate.

Continue reading
10390 Hits
Wait a minute, while we are rendering the calendar
Constant Contact vacation online donations lapsed donor building donor relationships operational costs holiday Donor Portal Company culture LYBUNTS password protection backing up data moves management endowment campaign new version merge notes donor contact information Network for Good community broadcasting #GivingTuesday Congratulations tribute gifts overview correspondence National Change of Address SYBUNTS custom page Reporting to IRS donor relations correspondance merge fields targeted mailings holiday giving thank you letters volunteers membership programs appeal letters welcome packet FundRaiser Spark ticket sales gift acceptance policy user spotlights membership benefits customer service training tip development director holiday letters entering auction gifts event management volunteering GoFundMe project understanding giving trends annual campaign general letter templates happiness prospects memorial giving Task List community arts nonprofits New Year Facebook campaign major gift prospects reports office donor slip security recurring gifts donor engagement appeal grassroots campaign donor retention rate mailing arts user interface training Thank You passwords pictures raffle technical support publicity materials capital campaign donor prospects data entry animal rescue In-Kind gifts giving levels Volunteer module add ons GivingTuesday Excel the Ask customer portal flash sales change of address updating look and feel budget case study anonymous donors fundraising ticketsales pledges direct mail accounting software in honor of donations announcements advanced tab membersip benefits how-to videos donor profile donor attrition rate planned giving campaign gift notes field upgrading donors nonprofit fundraising grants relationship tracking Groupings new nonprofit donor recognition giving history planning PayPal on site training motivation code donor source Reminders annual maintenance plan major donors new donors government grants disaster relief new features campaign management donor loyalty premiums donation history large donations Importing Data NCOA processing Crowdfunding Campaign FundRaiser Basic donor attrition how to handle auction gifts mode code texting donors Facebook legacy giving spreadsheets Personalizing email updates product news corporate sponsors motivation Cloud Alternative Addresses social media auction Snow Birds monthly giving repeat donors donor targeting importing csv foundations increasing giving amounts personalizing letters support upgrade board members donor retention alumni data conversion community supported gardens donor advised funds brick campaign Thanksgiving new leadership adding personal notes to letters fundraising letters ROI features transparency segmenting donors online donations tax summary letters Codes letter follow up charity golf tournaments mission driven small donations operating systems role of nonprofits End of Year Letters data analysis solicitors donor communications Resiliency tech tip gift entry donor preferences banquet word processor FundRaiser Hosted phoning donors spare fields salutation Tickles

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password