FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

How to figure Retention and Attrition Rate in FundRaiser

How to figure Retention and Attrition Rate in FundRaiser

In Kim Klein's article on stopping a subtle decline in donations, she mentions the importance knowing your donor retention and attrition rates. You can figure donor retention (how many you have kept) and atttrition (how many you lost) easily using Fundraiser. 

Both are calculated by taking all the donors you had in the previous calendar year and comparing which of those donors gave in the most current complete calendar year. In other words, which of the people who gave in 2014 also gave in 2015? Expressing that number as a percentage of loss gives you your attrition rate; expressed as a percentage of renewal gives you your retention rate.

Continue reading
11593 Hits
Wait a minute, while we are rendering the calendar
understanding giving trends budget brick campaign corporate sponsors ticketsales targeted mailings holiday giving development director training tip entering auction gifts case study Volunteer module community broadcasting large donations campaign management on site training Resiliency operational costs user spotlights monthly giving major gift prospects campaign foundations building donor relationships social media donation history giving history small donations announcements PayPal #GivingTuesday donor relations phoning donors fundraising mode code data analysis moves management prospects donor slip upgrade direct mail advanced tab NCOA processing email look and feel support ticket sales Excel tribute gifts giving levels change of address updating Congratulations online donations letter templates increasing giving amounts donor advised funds new nonprofit donor prospects flash sales legacy giving premiums Groupings repeat donors vacation anonymous donors Reminders donor profile GivingTuesday add ons FundRaiser Basic grassroots campaign the Ask recurring gifts major donors data conversion spreadsheets New Year Reporting to IRS fundraising letters arts donor targeting donor attrition rate training happiness backing up data pledges auction donor loyalty volunteering texting donors annual campaign Alternative Addresses donor retention banquet customer portal charity golf tournaments upgrading donors correspondence annual maintenance plan donor attrition adding personal notes to letters planned giving In-Kind gifts appeal letters Constant Contact importing csv FundRaiser Spark letter Facebook general membersip benefits relationship tracking user interface data entry donor retention rate personalizing letters Tickles LYBUNTS publicity materials security lapsed donor operating systems membership programs new features alumni FundRaiser Hosted volunteers features customer service Personalizing Thank You event management raffle ROI nonprofit fundraising updates product news tax summary letters holiday letters grants community arts nonprofits capital campaign accounting software GoFundMe project donor recognition memorial giving planning Network for Good Snow Birds board members Codes merge fields passwords mailing in honor of donations Task List community supported gardens gift acceptance policy donor contact information correspondance End of Year Letters office technical support how-to videos Crowdfunding Campaign motivation code how to handle auction gifts Thanksgiving follow up donor engagement overview SYBUNTS government grants pictures new donors Donor Portal segmenting donors new leadership custom page merge notes role of nonprofits animal rescue Cloud spare fields communications solicitors Importing Data Facebook campaign motivation gift entry membership benefits disaster relief donor word processor tech tip password protection transparency National Change of Address thank you letters reports appeal new version Company culture donor source online donations endowment campaign gift notes field donor preferences salutation holiday welcome packet mission driven

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password