FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

How to figure Retention and Attrition Rate in FundRaiser

How to figure Retention and Attrition Rate in FundRaiser

In Kim Klein's article on stopping a subtle decline in donations, she mentions the importance knowing your donor retention and attrition rates. You can figure donor retention (how many you have kept) and atttrition (how many you lost) easily using Fundraiser. 

Both are calculated by taking all the donors you had in the previous calendar year and comparing which of those donors gave in the most current complete calendar year. In other words, which of the people who gave in 2014 also gave in 2015? Expressing that number as a percentage of loss gives you your attrition rate; expressed as a percentage of renewal gives you your retention rate.

Continue reading
10227 Hits
Wait a minute, while we are rendering the calendar
mission driven alumni passwords anonymous donors budget operating systems backing up data Volunteer module tribute gifts planning gift entry annual campaign End of Year Letters prospects donor source flash sales campaign management new version new donors on site training donor contact information recurring gifts raffle Thank You GoFundMe project grants New Year Importing Data salutation Alternative Addresses National Change of Address data analysis PayPal pledges Company culture new leadership ROI giving levels planned giving tech tip entering auction gifts building donor relationships new features motivation code correspondence ticketsales segmenting donors holiday happiness arts technical support letter templates Resiliency merge notes the Ask spare fields Cloud community arts nonprofits Reporting to IRS fundraising letters accounting software look and feel training tip FundRaiser Spark community broadcasting user spotlights new nonprofit personalizing letters donor prospects monthly giving donor loyalty upgrade membership benefits moves management gift notes field overview board members donation history mailing role of nonprofits publicity materials vacation development director Thanksgiving announcements Facebook campaign donor preferences updates customer service upgrading donors campaign thank you letters user interface event management add ons Crowdfunding Campaign texting donors government grants In-Kind gifts data conversion annual maintenance plan Donor Portal animal rescue legacy giving Codes targeted mailings motivation fundraising in honor of donations memorial giving change of address updating donor slip social media support capital campaign foundations Groupings office importing csv Constant Contact Network for Good product news Excel donor engagement advanced tab training disaster relief nonprofit fundraising FundRaiser Basic donor advised funds appeal letters corporate sponsors increasing giving amounts brick campaign donor profile general direct mail volunteers lapsed donor Congratulations adding personal notes to letters small donations donor targeting gift acceptance policy holiday letters follow up reports understanding giving trends major donors data entry appeal communications GivingTuesday tax summary letters membersip benefits correspondance volunteering donor attrition giving history spreadsheets merge fields holiday giving pictures operational costs premiums #GivingTuesday donor retention email mode code Task List solicitors transparency security custom page grassroots campaign word processor charity golf tournaments how-to videos endowment campaign membership programs repeat donors SYBUNTS Tickles donor recognition online donations LYBUNTS donor retention rate welcome packet how to handle auction gifts community supported gardens relationship tracking banquet donor phoning donors password protection letter case study features Reminders customer portal large donations donor attrition rate donor relations ticket sales Snow Birds Facebook major gift prospects Personalizing NCOA processing online donations FundRaiser Hosted auction

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password