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  • I have used FundRaiser in my work with a couple of different nonprofits, and I always come back to them because the software brings a great deal of organization and focus to our work. I also feel like I have a personal relationship with the folks at FundRaiser, which makes working with them a fun experience. Their prompt return of calls, attention to detail and willingness to work outside the box adds up to unparalleled customer service. – John Mok-Lamme, Karis, Inc
  • Before switching to FundRaiser, we used an online donor management system by another company. After losing connection to our data several times during a major campaign, we urgently needed a better system. Now we use FundRaiser, and the software meets our needs perfectly and allows us to be much more productive. We are very pleased with FundRaiser Software. --Calvin Bader, WJIE Christian Radio
  • "With more than 300 staff members, 10 locations and 4,000 clients served annually, development here calls for a high level of professional ability. FundRaiser tracks all aspects of campaign fundraising - from participants, to responses, to sponsorships... it is a very valuable tool!--Regina Sheehan, Greater Cincinnati Behavioral Health
  • For almost two decades, we've been using FundRaiser Software to help with our development efforts. The software is very user friendly; pretty much anyone can just sit down and easily figure out what needs to happen.--Amy Reidesel, Whatcom Humane Society
  • We receive a lot of in-kind donations for our store, and for our capital campaign; anything from discounted or free services, to materials needed for a particular project. In FundRaiser, we can easily send accurate, personalized thank-you letters for all types of donations. FundRaiser saves us a lot of time and works really well. --Kara Brinkman, BRING Recycling
  • The consultant we chose to help us implement new software was familiar with many donor management programs. We went through the programs together with a fine-tooth comb, and FundRaiser came out on top. For our purposes, the most complex programs were overkill. FundRaiser had the ability to get us started at an entry level and we could then upgrade as our needs increased. We haven't even come close to tapping half of the features that the software has to offer us.--Ward Orem, Lisner-Louise-Dickson-Hurt Home
  • We've been with FundRaiser Software for many years now and we're very happy with them. I've found all that I need in FundRaiser, PLUS a track record with me of years and years of the most stellar, responsive, accommodating customer service I've ever experienced. I've recommended FundRaiser to many colleagues and they, too, have found it more than meets their needs and enhances their fundraising efforts. --Ricci Levy, Woodhull Alliance for Sexual Freedom
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United Way of Moscow/Latah County

www.moscowlatahuw.org

United Way

Understanding donors is key to keeping donations steady

As the need for emergency services throughout the USA continues to rise, overall donations to emergency management organizations have fallen. The local United Way of Moscow/Latah County is succeeding at holding its own because of two important factors. The first is their own skill and understanding of their community and its evolving needs, and the second is thanks to their donor management database, FundRaiser Select.  The purpose is of United Way of Moscow/ Latah County is to increase the organized capacity of people, in Moscow/Latah County, to care for one another. They are FundRaiser Select user

“By  using FundRaiser to track and monitor our donations and their giving history and patterns we have managed to keep donations steady in spite of the economy,” says Cretia Bunney, executive director at United Way of Moscow/Latah County. Keeping a close eye on giving patterns and trends helps to keep Cretia keyed in to who is most likely to donate. Previous donors to the United Way of Moscow/Latah frequently become repeat donors. “They are loyal to us and make ongoing donations.” Targeting these previous donors with fundraising appeals has brought in the best return.

Targeted appeals increase donations and save money

She learned this through trial and error. Cretia has tried two strategies for mailing out fundraising appeals. Her first strategy was to send out large mailings which included people who had not previously donated to United Way of Moscow/Latah. What they learned is that the large mailings cost them more in time and money, but brought in almost no additional return. “We increase only a very tiny bit or not at all when we do larger mailings compared to just sending it out a letter to our loyal donors,” says Cretia.

Having learned this, Cretia now only sends out appeals to previous donors and is able to do this because of the records she keeps in FundRaiser. To make sure that United Way of Moscow/Latah can contact people who have donated in the past, Cretia records donors’ contact information, gift amount, and gift motivation in FundRaiser. She uses FundRaiser to automatically print out thank you letters for all donations.

She also uses FundRaiser to track corporate donations. “That way I can pull a list of corporate donations. We track them in FundRaiser and then contact them in person.

Cretia also sets up reports that show donors by their giving levels. “That way, I can pull a report to say which are the donors who are giving $1,000 – $2,500, and I can recognize them that way.” This encourages them to maintain or increase their high level of giving.

Effective donor management can be simple

The features Cretia uses in FundRaiser are all core features. They are easy to learn. Even with very limited time, any organization could maintain the kind of records that Cretia has used to maintain donation levels. Cretia works at United Way of Moscow/Latah only one day a week, and in that time is able to do this tracking in FundRaiser as well as her other office work.

In addition, organizations do not need to be tech savvy to implement this level of donor management. The core features can be learned quickly, and FundRaiser provides training. Cretia recommends that organizations take time for training. “I took a little training and it was really easy to understand. It helped me understand how things were set up.”

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Even when installed as an evaluation copy, all features are available, so you can start using FundRaiser right now. Use it like it's yours: import data, add gifts, print reports, call technical support for assistance or questions... we want you to feel 100% confident that Select is the right fit for your organization!

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