"What does it feel like to watch FundRaiser move into a new phase?" I asked FundRaiser founder Gene Weinbeck, who retired last year after a gradual turn over of leadership to Autumn and Joshua Shirley. He stopped by the FundRaiser office last week to join in the fun of celebrating birthdays for several staff members who, like himself, were born in January.
After a thoughtful pause, he shared these reflections on the past, present and future of FundRaiser...
"Autumn and Joshua are so good at what they do. They understand how important customer service is and that keeping the customer-centric heart of FundRaiser is vital to FundRaiser's success. They are telling the staff to take the time to work with customers. They support the staff to be friendly and supportive, and that's good for everyone. I think most people respond positively to suggestions to take their job seriously and help customers. I'm really happy to see that. In fact, if they didn't have that attitude, I wouldn't have sold the business to them," he said.
"Knowing that about them and how they are continuing, makes it easier for me to let go, because I know the company and all my old customers are in good hands. Autumn and Joshua made it easy for me to let go."
"The new people in Technical Support also seem good and I like their attitude. They handle things well and have different approaches. I understand that customers tend to ask for one over another and I think that is good. They have distinct personalities and the ability to connect with the people they are helping," says Gene.
For current customers, says Gene, "Don't be afraid to call for help. That's always been something we encourage our customers to do. Don't be shy about calling! You've made a good choice in going with FundRaiser."
If you have any questions about FundRaiser, you can contact Autumn Shirley at 800-880-3454 ext. 3 or contact our Support Technicians at Support@FundRaiserSoftware.com or 800-543-4131.