A Better World Through You

We believe that supporting our nonprofit customers through excellence in software and service is part of our contribution to a better world.

What's your story?

  • I have used FundRaiser in my work with a couple of different nonprofits, and I always come back to them because the software brings a great deal of organization and focus to our work. I also feel like I have a personal relationship with the folks at FundRaiser, which makes working with them a fun experience. Their prompt return of calls, attention to detail and willingness to work outside the box adds up to unparalleled customer service. – John Mok-Lamme, Karis, Inc
  • Before switching to FundRaiser, we used an online donor management system by another company. After losing connection to our data several times during a major campaign, we urgently needed a better system. Now we use FundRaiser, and the software meets our needs perfectly and allows us to be much more productive. We are very pleased with FundRaiser Software. --Calvin Bader, WJIE Christian Radio
  • "With more than 300 staff members, 10 locations and 4,000 clients served annually, development here calls for a high level of professional ability. FundRaiser tracks all aspects of campaign fundraising - from participants, to responses, to sponsorships... it is a very valuable tool!--Regina Sheehan, Greater Cincinnati Behavioral Health
  • For almost two decades, we've been using FundRaiser Software to help with our development efforts. The software is very user friendly; pretty much anyone can just sit down and easily figure out what needs to happen.--Amy Reidesel, Whatcom Humane Society
  • We receive a lot of in-kind donations for our store, and for our capital campaign; anything from discounted or free services, to materials needed for a particular project. In FundRaiser, we can easily send accurate, personalized thank-you letters for all types of donations. FundRaiser saves us a lot of time and works really well. --Kara Brinkman, BRING Recycling
  • The consultant we chose to help us implement new software was familiar with many donor management programs. We went through the programs together with a fine-tooth comb, and FundRaiser came out on top. For our purposes, the most complex programs were overkill. FundRaiser had the ability to get us started at an entry level and we could then upgrade as our needs increased. We haven't even come close to tapping half of the features that the software has to offer us.--Ward Orem, Lisner-Louise-Dickson-Hurt Home
  • We've been with FundRaiser Software for many years now and we're very happy with them. I've found all that I need in FundRaiser, PLUS a track record with me of years and years of the most stellar, responsive, accommodating customer service I've ever experienced. I've recommended FundRaiser to many colleagues and they, too, have found it more than meets their needs and enhances their fundraising efforts. --Ricci Levy, Woodhull Alliance for Sexual Freedom
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Word FM

Word FM website

Word FM logo

Complementing a traditional capital campaign, “Positive, Uplifting Word FM” is trying a new kind of fundraiser – inscribed bricks listeners personalize to include in a pathway the nonprofit plans to install at its new facility.  This Christian radio station has been growing steadily by offering positive conversations and uplifting music and recently moved to a larger, more functional ministry building.  Bricks that listeners reserve now will be used next spring to transform the new location’s nondescript, concrete sidewalk into something much more meaningful:  a “Pathway to Hope.” 

“We’re not selling bricks,” qualifies Jean Otto Ford, one of Word FM’s main FundRaiser users.  “We’re asking listeners to support this ministry at specific giving levels (at minimum) that then offers them a unique opportunity to create a lasting expression of what Word FM means to them – or of hope, love, inspiration, tribute, etc.  Listeners often tell us that our station plays a huge role in their day-to-day lives, and this campaign provides a way for all of us to celebrate that connection.” 

Jean continues, “Word FM wants to build a legacy of hope.  We chose ‘Pathway to Hope’ as the campaign’s title because Word FM itself, through its music, stories and ministries, acts as a pathway to services and truths offering real hope in our community.  That’s what donors are really supporting.”  She quickly adds, “But the physical walkway is also becoming a pathway of hope as many brick orders are coming in with powerful words of promise, comfort and encouragement.  That’s exciting!” 

A brick fundraiser requires extra management but linking Word FM’s website to the brick company’s site, then integrating FundRaiser’s Donor Portal for payment processing, has made it quite manageable for this radio station – and its listeners.  Donors first click a “to-order-brick” link on the station’s website, taking them to the brick company’s site.  All brick-specific details (quantity, size, and inscription) are entered there; then donors are taken from the brick site to Donor Portal to pay.  “It’s the first time we’ve done a fundraiser quite like this, and it’s working well so far,” says Jean. 

Brick Campaign studio window
Brick campaign studio window at Word FM

“Pathway to Hope” kicked off strongly this spring with a live, on-air appeal.  The goal is 700 bricks over a nine-month, multi-phase campaign.  During the kickoff, donors committed to 115 bricks.  “That was just the launch,” Jean explains.  “We’ll also do one or two mailings yet this year, perhaps encouraging folks to reserve bricks as Christmas presents during our holiday or end-of-the-year appeals.”  Donors giving $300 secure the opportunity to have a small brick (4”x8”) inscribed with something of their choosing; $500-or-more reserves the same opportunity on larger, square paver (8”x8”). 

Integration with FundRaiser’s Donor Portal

Word FM not only likes how the brick company is handling listeners’ brick orders, but also how it merged its ordering system with Donor Portal for payment.  “It’s a seamless partnership,” says Jean.  “The donor selects which donation they’re pledging, then enters whatever he or she wants inscribed on the corresponding brick size (or ‘TBD’ to later decide the inscription).  Once the brick site has that information, it automatically emails an order confirmation to the donor and then sends the donor over to Donor Portal for payment.  Because donations are made through Donor Portal, brick donors receive the same ‘thank you’ and tax receipt we auto-email to any donor through FR, and FR’s gift-recording proceeds as it would for any donation.”

Additionally, Word FM decided the brick campaign’s requisite giving levels were large enough to justify the option of spreading pledges over two payments.  “That’s one reason we chose to use Donor Portal to process the actual transactions and not the brick company.  If a donor opted for two payments, we simply set up the donation in FundRaiser as a Recurring Gift Setup via credit card with semi-annual frequency and a specific next-process-date.”  Most brick-order sites can’t accommodate installment payments. 

Good Planning Is a Key to a Smooth Experience

When asked what suggestions she might have for other FundRaiser users interested in having their own brick campaigns, Jean mentioned how important it is to connect with the right brick company.  “Do your research and compare brick companies.  Think about how you want to handle payment, then partner with a company that can accommodate that process.  Most brick-order sites can and will manage payment for you via PayPal or such – and that might seem easier in the short run – but doing so will likely limit donors’ payment options, you potentially lose out on capturing donor information, and all those donations would need to be entered into FR.  By choosing Donor Portal over the brick site’s method to manage payment, FundRaiser could also track brick donations, eliminating duplicate data-entry.  The company we chose was able to set it up that way.”  Jean suggested these additional features to consider in a brick company:  online ordering capabilities; free, customized, brick-order site design; and generous inscription parameters. 

As the Campaign Moves Forward

The next step of Word FM’s brick campaign is a fall mailing.  “FundRaiser will play a huge role in that upcoming appeal.”  Jean explains, “The brick mailing will include elements typical of any fundraising mailing (letter with donation tear-off form, return envelopes, donation receipts, and ‘thank you’ letters) plus brick-order forms.  As always, we’ll track all resulting giving and correspondence in FR.  Additionally, we’ll again be driving donors to Word FM’s website to order bricks online, and our brick-order site will still link to Donor Portal for payment.  We’re glad we set it up that way.” 

At FundRaiser, we’re wishing Word FM continued success, and backing that up with support whenever they need it.  We look forward to hearing the rest of the story and seeing the completed “Pathway to Hope.”

 

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