FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

New Organization? Creating Your First Thank You Letter

ThankYouMary

When you’re new to using donor management software, one of the things you will do is create your first thank you letter. Even if you’ve been using the software for a while, you’ll probably create new letters, so a lot of what we’ll cover will apply to long-time users of the software as well. One of the biggest tasks of writing a thank you letter is deciding what to say. You want to strike a balance between conveying your organization’s mission and thanking the donor, while being personable, yet professional.

Within our software we provide a template to get you started. While we call this our “Generic Thank You Letter”, there certainly will be nothing generic about it once you’ve followed our lead. We provide the template, including automatically adding in merge fields for the gifts and the donor’s address. And more importantly, we provide pointers to give you an idea of what to write.

Before you even begin with creating your letter in the software, it’s important to know what you want to say. For a thank you letter, starting off by thanking the donor is a good first step. Next, tell the donor a little bit about what their donation has allowed your organization to do. It might seem obvious, for example donating money to an animal rescue allows the purchase of food or medical care for animals, and yet, putting concrete outcomes into the letter helps the donor to visualize what is happening. Saying that for each $5 donated, you can purchase 10 pounds of food or enough food to feed 50 hungry animals, is something that the donor can understand and hopefully respond to. Finally, it’s good to advise ways for the donor to keep connected, whether through a website, a newsletter, social media, or through other means. A way to learn more about your organization’s work is always a nice touch.

When you’re ready, open up the word processor and the generic thank you letter, if you’d like to work from our template, and start editing. If you wish to build your thank you letter from scratch, the word processor will open up to the default template, and you can begin typing. When you’re done, give your letter a code (for example TY001 or TYGENERAL) and click on FILE > SAVE AS to save your letter with its new name.

Now, every time you enter in a gift, select your new thank you letter from the drop down box. When you use our automated correspondence feature to send your thank you letters, it will send the selected letter to the donors.

Within FundRaiser, you’re able to have as many thank you letters as you need, which means you can customize them for any occasion. Need help? Reach out to our friendly support staff.

If you'd like more help on editing or creating thank you letters, we welcome you to contact FundRaiser Technical Support at This email address is being protected from spambots. You need JavaScript enabled to view it. or 800-543-4131

Moving up the Donor Management Ladder
Our Heartfelt Thanks As We Roll into the New Year

Related Posts

Wait a minute, while we are rendering the calendar
user interface case study password protection new features direct mail nonprofit fundraising understanding giving trends new leadership advanced tab donor preferences raffle operating systems government grants overview building donor relationships Snow Birds donor source training in honor of donations mailing online donations vacation holiday giving memorial giving major donors motivation code foundations FundRaiser Basic donor retention rate campaign brick campaign fundraising capital campaign moves management tribute gifts auction segmenting donors board members legacy giving data conversion customer portal backing up data Facebook campaign #GivingTuesday Crowdfunding Campaign monthly giving Reminders donor attrition rate donor role of nonprofits GoFundMe project thank you letters social media on site training adding personal notes to letters support features Reporting to IRS Groupings the Ask Tickles lapsed donor operational costs motivation how to handle auction gifts Cloud office spare fields correspondence New Year technical support large donations Personalizing tech tip holiday letters appeal letters annual maintenance plan PayPal transparency communications LYBUNTS donor prospects GivingTuesday FundRaiser Hosted merge notes Codes Alternative Addresses ticketsales Resiliency community broadcasting corporate sponsors Volunteer module donation history Facebook budget alumni volunteering happiness how-to videos planning importing csv disaster relief donor profile tax summary letters gift notes field pledges look and feel community supported gardens charity golf tournaments correspondance NCOA processing welcome packet donor contact information recurring gifts Thanksgiving FundRaiser Spark repeat donors End of Year Letters annual campaign Thank You phoning donors data entry grassroots campaign membership programs mission driven data analysis online donations user spotlights passwords letter templates major gift prospects product news donor loyalty appeal Excel community arts nonprofits small donations donor recognition donor relations publicity materials premiums donor engagement reports donor slip custom page merge fields prospects holiday spreadsheets Company culture flash sales banquet animal rescue ticket sales gift acceptance policy membersip benefits donor attrition In-Kind gifts accounting software planned giving donor advised funds personalizing letters anonymous donors event management upgrading donors pictures entering auction gifts Constant Contact email follow up giving history mode code giving levels SYBUNTS customer service endowment campaign donor targeting arts change of address updating add ons updates general development director relationship tracking targeted mailings Donor Portal salutation letter Task List word processor grants new nonprofit Importing Data new version volunteers National Change of Address announcements upgrade new donors ROI membership benefits training tip fundraising letters donor retention increasing giving amounts Congratulations campaign management Network for Good gift entry texting donors solicitors security

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

User Name:
Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password