Have you ever thought about tracking the repeat donors from the thank you letters they receive? Do you include an ask or a reply coupon in the thank you letters to solicit additional donations?
It’s not a common thing to do, and yet, by generating another ask, you may be surprised by how many people will donate again. How would you track responses to thank you letters?
When you’re new to using donor management software, one of the things you will do is create your first thank you letter. Even if you’ve been using the software for a while, you’ll probably create new letters, so a lot of what we’ll cover will apply to long-time users of the software as well. One of the biggest tasks of writing a thank you letter is deciding what to say. You want to strike a balance between conveying your organization’s mission and thanking the donor, while being personable, yet professional.
Within our software we provide a template to get you started. While we call this our “Generic Thank You Letter”, there certainly will be nothing generic about it once you’ve followed our lead. We provide the template, including automatically adding in merge fields for the gifts and the donor’s address. And more importantly, we provide pointers to give you an idea of what to write.
As we roll over into the New Year, there is no doubt that the past year was an eventful one – in fact, I learned a new term tio describe my experience: news fatigue. In case you haven’t experienced this, yourself, news fatigue occurs when you feel like there is too much news and you can’t keep up. According to Pew Research, nearly seven in ten Americans claimed to have it in 2018– and that was in July!
So, in light of that, I’m going to make this New Year message short and sweet. With this New Year, I would like to send out a heartfelt thanks to all of you, our FundRaiser Family. You make it possible for us to continue to work in this space, and we are proud to be able to support your efforts. Every day, we are privileged to be in direct contact with the very best of the workforce – the helpers, the volunteers, the recruiters, the fundraisers, the directors, the organizers. All of you, who are dedicating your time and careers to nonprofit work are shining examples of how to be the change in the world, and we are proud and grateful to be of service to you. Thank you for continuing to do the work that you do, and thank you for continuing to allow us to be a part of that, as well. Joshua and I and the whole FundRaiser Team wish you all a very happy happy New Year, too. We look forward to continuing to serve you in 2019!
Dear Kim,
I have a multipart question. We want to start doing thank-you calls but often don’t have donor phone numbers. Is it creepy to get their phone number from the white pages? Should we require a phone number on our donation page so we can capture phone numbers going forward?
In June, I tried my hand at my first fundraising campaign. I started with a basic mailing to loyal donors. You can read about my beginning efforts in my blog post here.
After I sent the letters out, I didn’t have to wait long before our first donations came in. Loyal donors replied rapidly, and it was great fun to open the envelopes and see their notes and checks.
I am new to development and I have heard several contradictory things about the kinds of acknowledgements I should be sending to donors. Someone said we are required by law to send a thank you for every gift and someone else said you have to subtract the value of anything you send to the donor. Then someone else said that you only have to thank people who give over $250 and someone else said you are not allowed to thank people unless they request it and on and on. I know you say, “Thank before you bank” but that doesn’t sound like a law as much as a good habit.
~Help!
