FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Rethinking Lapsed Donors

lapsed-donors

The old way of thinking about lapsed donors doesn’t work. Not in this new world in which we find ourselves these days. While it’s still as important as ever to build long lasting relationships with your donors, “writing off” a donor after a certain amount of inactivity thinks of them as a transaction, not a relationship. There may be financial reasons to reduce your interactions with them, for example, remove inactive individuals from your newsletter list if you pay on a per-subscriber basis or not printing and mailing to inactivate names to save on paper and postage. However, eliminating them completely also eliminates the relationship.

Continue reading
1809 Hits

Two Ways to Entice Lapsed Donors With Your Letters

lapsed-donor-letters

Now that the busy holiday giving season, as well as end of the year tax letters are completed, it’s time to look at ways to bring donors back who perhaps missed out on giving during the past year (or longer). Even if your organization doesn’t consider a donor lapsed until they haven’t given for a much longer time frame than 12 months, it doesn’t hurt to put some enticements into your letters to bring these donors back.

Once you’ve identified your lapsed donors, it’s time to contact them. A primary reason why organizations may not reach out to lapsed donors is an uncertainty about what to say. There are two things that you can do to help entice these donors to return to your organization.

Continue reading
3336 Hits

Identifying Lapsed Donors

lapsed-donor-outreach

The goal of a nonprofit organization is to acquire and keep a stable, and growing, donor base. Preferably these donors give often, at least once a year, if not quarterly, or even monthly. And yet, in the day to day operations of the organization, it’s easy to lose track of the donors who simply have stopped giving.

Donors stop connecting with your organization for many reasons, but probably the two largest are either due to financial circumstances changing or it simply slipped their mind. In our busy lives, “out of sight, out of mind” happens all too often, and not just with the causes we want to support. Before we can reconnect with our donors we need to identify who has lapsed.

Continue reading
1389 Hits

Inviting LYBUNTS to Renew Support

LYBUNT_Ki_20180614-202152_1

Dear Kim:

What is a Lie-Bunt?  I have some pro bono consulting from this high powered direct mail and social media person and she told me we have a lot of lie-bunts we should be asking.  I already feel stupid around her and don’t want to ask her what she means.  Do you have any idea? 

Continue reading
1853 Hits

5 ways your donor management software can help create a thriving membership organization

Membership5

Key to a thriving membership organization, is giving each member the sense that they are your most important. How can you do that, when members have different reasons for joining and different preferences for how you communicate with them? Your donor database can be your closest ally. With it, you can tune in to what it is that motivates a person to be a member, and record special preferences. That will help you to give each member the sense that you have them specifically in mind when you communicate with them, even as your membership continues to grow.

1. Make each member feel like they are your most important member

In a donor database, each donor/member has a record where you can enter information that is specific to that member. These specifics can be as basic as name and contact information, however to truly personalize your communications you need to go well beyond that. By recording information on what is important to a particular member about your organization, you can tailor your messages to speak to those interests. If you know what brought a member to your organization to begin with, what events each person participates in, and what friends, business associates or relatives of a particular member also belong to your organization, you are well on your way to understanding how to best connect with a particular member. 

Continue reading
1809 Hits

A Kind & Common Sense Approach to Donor Relations

A Kind & Common Sense Approach to Donor Relations

 

Dear Kim,

Continue reading
3340 Hits

Re-Asking In Honor/Memory Donors

Re-Asking In Honor/Memory Donors

Dear Kim,

We receive a significant number of donations in honor/memory of individuals. Most are one time donations. Is it proper to add these donors to our ask list?

Continue reading
3375 Hits
Wait a minute, while we are rendering the calendar
volunteering major gift prospects mode code GivingTuesday Volunteer module custom page giving history thank you letters customer service the Ask accounting software donor retention new leadership donor engagement training tech tip donor source fundraising data entry tribute gifts Crowdfunding Campaign social media data conversion capital campaign how-to videos Resiliency Congratulations new donors new version Donor Portal appeal letters pledges budget lapsed donor motivation code adding personal notes to letters Personalizing solicitors donor grassroots campaign #GivingTuesday case study memorial giving direct mail Excel PayPal new features annual maintenance plan premiums announcements large donations board members online donations happiness email pictures user spotlights FundRaiser Spark appeal security Cloud NCOA processing gift acceptance policy mailing Codes brick campaign targeted mailings donor retention rate donor prospects increasing giving amounts Constant Contact Company culture Facebook development director campaign management upgrading donors backing up data in honor of donations Network for Good repeat donors change of address updating on site training banquet spare fields donor relations ticketsales features Reminders building donor relationships role of nonprofits merge fields salutation importing csv holiday giving raffle technical support training tip membersip benefits SYBUNTS entering auction gifts word processor charity golf tournaments animal rescue membership benefits user interface moves management operating systems upgrade membership programs tax summary letters texting donors Thanksgiving merge notes donor attrition rate follow up legacy giving personalizing letters donor targeting grants spreadsheets relationship tracking letter gift notes field End of Year Letters welcome packet office overview anonymous donors motivation ticket sales flash sales donor recognition Groupings advanced tab annual campaign holiday letters giving levels customer portal publicity materials volunteers arts updates recurring gifts community arts nonprofits community broadcasting mission driven Task List donor profile Reporting to IRS New Year holiday operational costs prospects LYBUNTS understanding giving trends donor loyalty GoFundMe project gift entry reports product news fundraising letters correspondance Importing Data online donations phoning donors endowment campaign government grants National Change of Address segmenting donors planning foundations Alternative Addresses donor attrition donor preferences Tickles password protection donor slip Facebook campaign support passwords vacation data analysis auction donor advised funds community supported gardens ROI new nonprofit letter templates add ons Snow Birds alumni small donations how to handle auction gifts monthly giving corporate sponsors communications donation history look and feel general FundRaiser Hosted disaster relief donor contact information campaign correspondence major donors event management nonprofit fundraising Thank You FundRaiser Basic planned giving transparency In-Kind gifts

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

User Name:
Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password