FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Rethinking Lapsed Donors

lapsed-donors

The old way of thinking about lapsed donors doesn’t work. Not in this new world in which we find ourselves these days. While it’s still as important as ever to build long lasting relationships with your donors, “writing off” a donor after a certain amount of inactivity thinks of them as a transaction, not a relationship. There may be financial reasons to reduce your interactions with them, for example, remove inactive individuals from your newsletter list if you pay on a per-subscriber basis or not printing and mailing to inactivate names to save on paper and postage. However, eliminating them completely also eliminates the relationship.

Continue reading
4529 Hits

Two Ways to Entice Lapsed Donors With Your Letters

lapsed-donor-letters

Now that the busy holiday giving season, as well as end of the year tax letters are completed, it’s time to look at ways to bring donors back who perhaps missed out on giving during the past year (or longer). Even if your organization doesn’t consider a donor lapsed until they haven’t given for a much longer time frame than 12 months, it doesn’t hurt to put some enticements into your letters to bring these donors back.

Once you’ve identified your lapsed donors, it’s time to contact them. A primary reason why organizations may not reach out to lapsed donors is an uncertainty about what to say. There are two things that you can do to help entice these donors to return to your organization.

Continue reading
5119 Hits

Identifying Lapsed Donors

lapsed-donor-outreach

The goal of a nonprofit organization is to acquire and keep a stable, and growing, donor base. Preferably these donors give often, at least once a year, if not quarterly, or even monthly. And yet, in the day to day operations of the organization, it’s easy to lose track of the donors who simply have stopped giving.

Donors stop connecting with your organization for many reasons, but probably the two largest are either due to financial circumstances changing or it simply slipped their mind. In our busy lives, “out of sight, out of mind” happens all too often, and not just with the causes we want to support. Before we can reconnect with our donors we need to identify who has lapsed.

Continue reading
2207 Hits

Inviting LYBUNTS to Renew Support

LYBUNT_Ki_20180614-202152_1

Dear Kim:

What is a Lie-Bunt?  I have some pro bono consulting from this high powered direct mail and social media person and she told me we have a lot of lie-bunts we should be asking.  I already feel stupid around her and don’t want to ask her what she means.  Do you have any idea? 

Continue reading
2803 Hits

5 ways your donor management software can help create a thriving membership organization

Membership5

Key to a thriving membership organization, is giving each member the sense that they are your most important. How can you do that, when members have different reasons for joining and different preferences for how you communicate with them? Your donor database can be your closest ally. With it, you can tune in to what it is that motivates a person to be a member, and record special preferences. That will help you to give each member the sense that you have them specifically in mind when you communicate with them, even as your membership continues to grow.

1. Make each member feel like they are your most important member

In a donor database, each donor/member has a record where you can enter information that is specific to that member. These specifics can be as basic as name and contact information, however to truly personalize your communications you need to go well beyond that. By recording information on what is important to a particular member about your organization, you can tailor your messages to speak to those interests. If you know what brought a member to your organization to begin with, what events each person participates in, and what friends, business associates or relatives of a particular member also belong to your organization, you are well on your way to understanding how to best connect with a particular member. 

Continue reading
3352 Hits

A Kind & Common Sense Approach to Donor Relations

A Kind & Common Sense Approach to Donor Relations

 

Dear Kim,

Continue reading
4359 Hits

Re-Asking In Honor/Memory Donors

Re-Asking In Honor/Memory Donors

Dear Kim,

We receive a significant number of donations in honor/memory of individuals. Most are one time donations. Is it proper to add these donors to our ask list?

Continue reading
4455 Hits
Wait a minute, while we are rendering the calendar
FundRaiser Hosted support increasing giving amounts holiday letters New Year product news training tip add ons look and feel phoning donors on site training customer portal motivation case study donor prospects office event management campaign management upgrade texting donors correspondence giving levels Reporting to IRS salutation online donations Reminders direct mail animal rescue understanding giving trends in honor of donations arts National Change of Address operational costs Thank You giving history mission driven donor profile gift acceptance policy segmenting donors general brick campaign announcements new donors ROI spare fields membersip benefits accounting software gift entry Volunteer module membership programs repeat donors NCOA processing tribute gifts donor attrition rate Task List spreadsheets foundations adding personal notes to letters donor retention rate mailing lapsed donor nonprofit fundraising banquet passwords merge notes publicity materials entering auction gifts government grants features fundraising grants Resiliency pictures donor targeting In-Kind gifts follow up disaster relief #GivingTuesday Excel holiday giving data conversion password protection volunteering new version planning FundRaiser Basic how-to videos appeal letters role of nonprofits backing up data alumni the Ask importing csv ticket sales donor recognition vacation major donors campaign prospects letter new nonprofit word processor letter templates donor source data entry FundRaiser Spark donor attrition donor slip board members technical support tax summary letters Tickles grassroots campaign fundraising letters community supported gardens mode code communications training donor contact information relationship tracking End of Year Letters holiday development director gift notes field GoFundMe project Crowdfunding Campaign solicitors security budget Snow Birds Alternative Addresses user spotlights annual maintenance plan tech tip Congratulations merge fields reports legacy giving custom page Facebook Codes overview social media Network for Good how to handle auction gifts thank you letters change of address updating email personalizing letters donor flash sales Company culture donor engagement correspondance happiness upgrading donors SYBUNTS monthly giving large donations auction donor advised funds transparency community broadcasting volunteers new leadership Importing Data donor relations donor loyalty annual campaign donor retention planned giving building donor relationships moves management pledges Groupings major gift prospects membership benefits advanced tab welcome packet Facebook campaign ticketsales capital campaign updates Cloud memorial giving targeted mailings donation history new features PayPal customer service community arts nonprofits anonymous donors endowment campaign GivingTuesday Donor Portal donor preferences Personalizing recurring gifts operating systems appeal online donations Constant Contact user interface Thanksgiving raffle LYBUNTS small donations corporate sponsors motivation code premiums data analysis charity golf tournaments

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password