FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Rethinking Lapsed Donors


The old way of thinking about lapsed donors doesn’t work. Not in this new world in which we find ourselves these days. While it’s still as important as ever to build long lasting relationships with your donors, “writing off” a donor after a certain amount of inactivity thinks of them as a transaction, not a relationship. There may be financial reasons to reduce your interactions with them, for example, remove inactive individuals from your newsletter list if you pay on a per-subscriber basis or not printing and mailing to inactivate names to save on paper and postage. However, eliminating them completely also eliminates the relationship.

Continue reading
683 Hits

Two Ways to Entice Lapsed Donors With Your Letters


Now that the busy holiday giving season, as well as end of the year tax letters are completed, it’s time to look at ways to bring donors back who perhaps missed out on giving during the past year (or longer). Even if your organization doesn’t consider a donor lapsed until they haven’t given for a much longer time frame than 12 months, it doesn’t hurt to put some enticements into your letters to bring these donors back.

Once you’ve identified your lapsed donors, it’s time to contact them. A primary reason why organizations may not reach out to lapsed donors is an uncertainty about what to say. There are two things that you can do to help entice these donors to return to your organization.

Continue reading
2337 Hits

Identifying Lapsed Donors


The goal of a nonprofit organization is to acquire and keep a stable, and growing, donor base. Preferably these donors give often, at least once a year, if not quarterly, or even monthly. And yet, in the day to day operations of the organization, it’s easy to lose track of the donors who simply have stopped giving.

Donors stop connecting with your organization for many reasons, but probably the two largest are either due to financial circumstances changing or it simply slipped their mind. In our busy lives, “out of sight, out of mind” happens all too often, and not just with the causes we want to support. Before we can reconnect with our donors we need to identify who has lapsed.

Continue reading
1097 Hits

Inviting LYBUNTS to Renew Support


Dear Kim:

What is a Lie-Bunt?  I have some pro bono consulting from this high powered direct mail and social media person and she told me we have a lot of lie-bunts we should be asking.  I already feel stupid around her and don’t want to ask her what she means.  Do you have any idea? 

Continue reading
1552 Hits

5 ways your donor management software can help create a thriving membership organization


Key to a thriving membership organization, is giving each member the sense that they are your most important. How can you do that, when members have different reasons for joining and different preferences for how you communicate with them? Your donor database can be your closest ally. With it, you can tune in to what it is that motivates a person to be a member, and record special preferences. That will help you to give each member the sense that you have them specifically in mind when you communicate with them, even as your membership continues to grow.

1. Make each member feel like they are your most important member

In a donor database, each donor/member has a record where you can enter information that is specific to that member. These specifics can be as basic as name and contact information, however to truly personalize your communications you need to go well beyond that. By recording information on what is important to a particular member about your organization, you can tailor your messages to speak to those interests. If you know what brought a member to your organization to begin with, what events each person participates in, and what friends, business associates or relatives of a particular member also belong to your organization, you are well on your way to understanding how to best connect with a particular member. 

Continue reading
1487 Hits

A Kind & Common Sense Approach to Donor Relations

A Kind & Common Sense Approach to Donor Relations


Dear Kim,

Continue reading
2968 Hits

Re-Asking In Honor/Memory Donors

Re-Asking In Honor/Memory Donors

Dear Kim,

We receive a significant number of donations in honor/memory of individuals. Most are one time donations. Is it proper to add these donors to our ask list?

Continue reading
3002 Hits
Wait a minute, while we are rendering the calendar
annual maintenance plan mailing GoFundMe project Resiliency memorial giving look and feel happiness campaign thank you letters segmenting donors user spotlights texting donors NCOA processing small donations holiday giving premiums holiday letters ROI operating systems FundRaiser Basic campaign management publicity materials community arts nonprofits Facebook In-Kind gifts spare fields targeted mailings understanding giving trends GivingTuesday Snow Birds letter templates grassroots campaign change of address updating building donor relationships word processor arts New Year membersip benefits board members pictures Codes how to handle auction gifts banquet prospects budget operational costs Personalizing general overview new features donor attrition Cloud donor relations ticket sales Crowdfunding Campaign relationship tracking mission driven End of Year Letters donor slip solicitors event management pledges salutation updates correspondence monthly giving large donations Tickles Reminders legacy giving gift acceptance policy reports technical support planning donor loyalty donor recognition donor contact information donor profile volunteers personalizing letters Volunteer module direct mail support Thanksgiving donor advised funds FundRaiser Spark giving levels donor attrition rate motivation code on site training community supported gardens welcome packet data analysis government grants communications role of nonprofits office charity golf tournaments new version gift entry security donor preferences upgrading donors PayPal development director upgrade increasing giving amounts passwords gift notes field data entry lapsed donor annual campaign endowment campaign correspondance Congratulations brick campaign auction membership programs the Ask donor add ons grants Reporting to IRS tax summary letters planned giving announcements Facebook campaign #GivingTuesday Importing Data spreadsheets community broadcasting tech tip new nonprofit new leadership phoning donors recurring gifts donor retention giving history letter merge notes nonprofit fundraising raffle major donors Network for Good alumni importing csv capital campaign SYBUNTS donor retention rate Groupings anonymous donors case study moves management donation history new donors major gift prospects donor source in honor of donations accounting software donor engagement Alternative Addresses volunteering Thank You foundations animal rescue advanced tab LYBUNTS FundRaiser Hosted entering auction gifts user interface corporate sponsors fundraising transparency backing up data how-to videos password protection Donor Portal ticketsales custom page data conversion customer service donor prospects motivation mode code Constant Contact online donations follow up training tip email Excel fundraising letters flash sales appeal letters Task List Company culture product news social media National Change of Address customer portal vacation membership benefits tribute gifts donor targeting disaster relief adding personal notes to letters holiday training merge fields appeal repeat donors online donations features

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
      8:30AM-5:30PM CST

Customer Portal Login Form

User Name:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password