FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Short Take: Advanced Tab

Short Take: Advanced Tab
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Groupings are a useful way to work with a large number of donor records, such as printing a report or sending correspondence. However, depending on your criteria, you may not need to create a grouping. When you click Customize on the report preview screen, you are brought to a new window with four tabs, and one of these says “Advanced”. On both reports and correspondence, you can use the Advanced tab to set the criteria you wish to use in running the report. (For example, people who gave in the last twelve months or gave over a certain dollar amount.)

For correspondence, using the Advanced tab is helpful for year-end letters. Instead of creating a grouping, you can use the Advanced tab to limit your letters to individuals who gave during the calendar year.

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Raymond Carson Joins the FundRaiser Technical Support Staff

Raymond Carson Joins the FundRaiser Technical Support Staff
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Raymond, on left, enjoys watermelon with Josh Shirley, right, at the FundRaiser staff party

Raymond started working in FundRaiser Technical Support in a smooth transition when former FundRaiser Support Technician Lee Johnson moved to another job. Lee asked Raymond if he might be interested in working at FundRaiser.

Raymond followed up on the suggestion and both he and FundRaiser staff felt it was a great fit. “I like it here. It’s a good place,” says Raymond. “I’m cheerful, and I try to have a positive influence. It’s great to work in a place like FundRaiser that values happiness, too, and wants people to be happy at work while they are helping others.”

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Tamara Lovan Joins the FundRaiser Technical Support Staff

Tamara Lovan Joins the FundRaiser Technical Support Staff
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Eye image by Tamara Lovan

Tamara Lovan is the newest FundRaiser Support Technician. You may hear her voice and enjoy her pleasant, easy-going style of helping people use their software now if you call in to FundRaiser Technical Support.

She is enthusiastic about joining the FundRaiser staff and working in an area where her personal interest lies. Her computer involvement in the past has been with coding related to website and game development, and computer art, such as animation and 3D modeling. The graphic images in this blog post, including the header are Tamara's work. “I enjoy the educational aspect of it all.”

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Know Your Organization, part 3

Know Your Organization, part 3
Why Do You Need To Raise Money?

How your organization raises and spends money is knowledge a successful fund-raiser must also have at his or her fingertips. You need to know and understand your organization’s budget so that you can delineate the cost of operation and how the money to cover that cost is to be generated. Nearly all non-profits are, by their nature, limited in their capacity to increase earned revenues, and many are unable to produce any earned income because they serve groups that cannot afford to pay.

The inability to produce enough earned income to cover the cost of doing business is why non-profit organizations must be fund-raisers. However, understanding your organization’s capacity to produce earned income, knowing where such income comes or could come from, and maximizing it, are essential to developing a successful fund-raising campaign. If your prospective donors believe you could be producing more earned income, they will be far less likely to give of their limited philanthropic resources.

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Know Your Organization, part 2

Know Your Organization, part 2
Who Cares Enough about Our Organization to Give Us Money?

Remember the TV detective Kojak, played by the late Telly Savalas, who was always asking, “Who loves ya, baby?” Well, the question fund-raisers need to ask of their organizations is the same, although it is more likely to be phrased, Who cares about us and why?

Let’s go back to the mission statement for a moment. If an organization’s mission statement is truly in sync with what the organization is doing, it provides a way to help identify who cares about it and why. Or put another way, it explains who benefits from the existence of the organization.

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Know Your Organization, part 1

Know Your Organization, part 1

You start the process of becoming a fund-raiser for an organization when you first become involved with the organization. That’s when you begin to acquire knowledge about an organization, and acquisition of knowledge is the first step in preparing to raise money. To sell any product, it is important to know just what the product is and what it does. It makes no difference whether you are a waitress explaining the intricacies of the specials of the day, a computer salesperson pitching the new improved model, or a solicitor in a fund-raising campaign.

If you are the person running a campaign, you must make sure your solicitors have access to information about what the organization is, what it does, and why money is needed in the furtherance of what goals. If you are the person asking for the money, think about how you would go about making your request without that information. Yes, you will on occasion find people who will give because you ask rather than give to the cause, but that is the exception and –this can’t be said often enough—you cannot rely on the exception to support your organization.

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Short take: Event Managment

Short take: Event Managment

FundRaiser Software provides many tools for managing event participation and donation. Users of FundRaiser Pro have access to the Campaigns and Events Module, which will track participation, donations, sponsorships, and provides detailed reporting. If you’re interested in the Campaigns and Events Module, you’re encouraged to sign up for the next training class.

However, even without the Campaigns and Events Module, you can keep track of campaign participation several ways. The Motivation Code records what motivated someone to give, and that’s usually because they attended an event or received a mailer. Using a unique motivation code will allow you to run reports as well as create groupings based off of event donations.

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Successful Closure to My First Fundraising Campaign

Successful Closure to My First Fundraising Campaign

As mentioned in earlier blog posts, I tried my own hand this year at fundraising for an organization I support. From creating my first fundraising campaign, to doing a little extra donor outreach with FundRaiser to reach our campaign goal, I enjoyed the experience and look forward to more. 

One of the very satisfying things was not just reaching the fundraising goal, but also an additional and important side benefit that I had not foreseen:  Based in part on the work our fundraising committee did, we had a wonderful turn out for the event in spite of some challenges that hit just before the event took place. Here's what happened...

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Launching an Annual Campaign

Launching an Annual Campaign

Dear Kim:

I was recently hired by a community health center as the Fundraising Manager to implement the first-ever Annual Campaign. Our organization is over 30 years old and thriving, but it has been funded primarily by patient fees and grants until now. We are working on developing our business identity, including re-designing our logo/tagline and creating publicity materials to use for the campaign. Do you have suggestions of key elements to include as part of an information packet for cultivating donors? My plan is to get samples from other community agencies in healthcare, as well as organizations that are guided by the same values in their work even if different in scope, including policy/advocacy organizations, universities, and environmental groups. We are working on developing content, working off of the Case for Support, but I don’t know the best practice for deciding what to include and how to present it.

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Explore FundRaiser's Custom Page

Explore FundRaiser's Custom Page

As most of you know, in FundRaiser there are a multitude of ways and places in which to store this data. The one complaint I've heard about this is that it can be difficult to remember where you've put each different type of information. Is it in the Name Details? or Preferences? or Spare Fields? And why should I have to jump all over the place to see the information that is important to MY tasks in this organization, anyway?

Enter the "Custom Page" concept. Have you noticed the Custom Page tab (normally found to the left of the Master List tab) in FundRaiser? If it doesn't exist, you probably have Spark. If you have Select or Professional, it may have been moved to the right of the Master list (Options | Change Tab Order). The Custom Page is, at first, a blank space just waiting for you to design your perfect information layout. What information about donors do you want at your fingertips? Where is that data normally kept? You can "mirror" that field (or table) of information on the Custom Page. You can have, for instance, not only the donor name, phones, email, age, and so forth, but also the table showing their entire Giving History, or the table showing all of their Category Codes, or any specific Preference settings that are important, or... whatever you wish.

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How Often Should You Back Up Your Data?

How Often Should You Back Up Your Data?

Different people and organizations will have different backup needs. To set up a schedule that works for you, consider the following questions

How much data loss would you consider 'allowable loss"- fairly simple to recreateHow often do you enter data?How much of your data would be difficult or impossible to recreate?

These questions will give you the answer for how often you need to back up.  If your computer crashes and you lose all your data, how recent was your last back up? Does it cover the data which would be difficult or impossible to recreate? If you enter a lot of information regularly, you may want to back up weekly. 

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Cultivate a "Grass-Roots" Fund-Raising Campaign for your Organization

Cultivate a "Grass-Roots" Fund-Raising Campaign for your Organization

Many non-profit organizations serve individuals who pay very little or who are unable to pay anything in the way of fees for the services they receive. They generally are in no position to give even the smallest donation to their organizations’ annual fund. In all instances those client/user groups are grateful for the good being done for them and their families. They quite often ask if they can do anything within their power and means to show appreciation to their service organizations since they have no money to give to them. Leaders of those non-profits want to know how best they can respond when at the times the people whom they serve say, “I know you need money and I want to help. Is there anything I can do?”

I have found many such individuals were able to solicit small donations from their immediate family members, other relatives, friends, co-workers, and from other sources personal to them. They responded well to plans presented to them by their organizations’ development officers and trustees. Perhaps your organization can do the same by employing a model of such a program I have used a number of times with success.

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Who is a Prospect and When Should I Stop Bugging Them?

Who is a Prospect and When Should I Stop Bugging Them?

Dear Kim,

How many times do you ask someone for a meeting to discuss a major gift? We are in a small, quiet major gifts campaign. Solicitors have gotten an initial interest when talking with prospects when they have invited them to an event which they cannot attend but say they are interested in our mission. Then the solicitors get into a lot of voice mail and phone tag when trying to set up a meeting or extend an invitation to another event. Do you get to a point where you just give up–and if so, when is that? Or do you come right out and ask them if they want you to stop bugging them? Or do you try to connect with them indefinitely? This has been going on for 4-5 months in some cases.

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Moving Members Up The Giving Ladder

Moving Members Up The Giving Ladder

Moving donors up the giving ladder is one of the prime reasons to keep a donor database. Here are some tips for how to prepare to ask your members to move up the giving ladder.

Creating a Reality-Based Gift Chart

Compile an A to Z listing of all current donors and lapsed donors—no more than three years (excluding those whose reason for lapsing is known).

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3 Tips for Evaluating Small Gift Donors

3 Tips for Evaluating Small Gift Donors

You know that there are strong reasons to send thank you letters to all donors, regardless of the size of the gifts.  I want to give you some ways to help evaluate small gift donors, in order to see if you can increase giving rates and/or amounts.

1.  Use Groupings to identify "small" gift donors

It's true that some people will give multiple gifts, of varying amounts, and in order to insure that you are looking at "small" gift donors only, you'll need to create a grouping. You'll want to base the grouping on gift size, of course, but just how can you get those who have given ONLY small gifts? Well, first, when you start the grouping criteria, choose the Common Pattern of "All Donors" (date range optional). Then, to isolate it to just those who have only small gifts, click the "Finish Criteria" button, use the "AND" separator, and start a new criteria line. In this line, choose the Gifts tab, and select an "Amount Given" range (in Details tab) of a dollar more than your "small" gift limit (i.e., $21 if you consider $20 or less a small gift) through "blank", and select "Any Single Gift". This sounds counter-intuitive, since it's asking for anyone who has given a $21.00 or greater gift, but hold on. Click the "Finish Criteria" button again, and, this time, apply the "NOT" qualifier to the line.  Now your criteria should read (more of less):  select everyone who is a donor AND who has NOT given a gift of $21 or more. This eliminates both non-donors and those who have given gifts over $20. Now you can use this grouping with various reports.

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Cultivating Your Donor Database Gives You Opportunities to Reach Out

Cultivating Your Donor Database Gives You Opportunities to Reach Out

Going back and cultivating your database will give you additional opportunities to reach out. Run periodic reports to find your lapsed donors, for example people who haven’t donated in the last 6 months. Use those reports for additional donor outreach.

Both the Donor and the Donation Report are good to use. For instance, you might want to usee

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Gift Codes Help Record Details of Campaigns

Gift Codes Help Record Details of Campaigns

Campaigns are generally recorded in FundRaiser through the Motivation code, which is a gift code. The Motivation Code tells what motivated the donor to give to your organization. These codes usually correspond to the campaign that an organization is running when the donation is made.

In FundRaiser Professional there are some additional gift code options- Period and Miscellaneous. These are good ways to get more detail on a campaign. Period codes are usually used when you do multiple mailings are done on the same campaign. For instance, if you do 4 mailings on a campaign, the Period Code shows which season each of the mailings was sent it, and allows you to see the differences in response according to the time period.

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First Steps To Starting Donor Management

First Steps To Starting Donor Management

Kim Klein's blog on Steps for Raising $20,000 is a great article to use to show exactly how FundRaiser can simplify donor management.  If you look at the steps suggested to the student in order to raise funds for their trip to Costa Rica, you'll see how each step can be simplified and tracked using FundRaiser.

Database programs are for storing and using information, and we suggest using FundRaiser to store as much information as you need to have for all the aspects of your fundraising efforts. It's not just about donors, although that's certainly a big part, but look at the other aspects to this particular effort.

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How A Little Bit of Donor Outreach Created Campaign Success

How A Little Bit of Donor Outreach Created Campaign Success

In June, I tried my hand at my first fundraising campaign. I started with a basic mailing to loyal donors. You can read about my beginning efforts in my blog post here.   

After I sent the letters out, I didn’t have to wait long before our first donations came in. Loyal donors replied rapidly, and it was great fun to open the envelopes and see their notes and checks. 

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10 Ways to Find, Enjoy, or Spread a Little Happiness

10 Ways to Find, Enjoy, or Spread a Little Happiness

Monday is Happiness Happens Day, and FundRaiser has a long tradition of celebrating the day, established by the company founders. In anticipation of the day, staff spent a little time contemplating happiness - what makes them happy on the job, off the job... and their favorite recommendations for increasing your level of happiness. Here's their list in honor of the day of... 

 FundRaiser staff, left to right: Autumn Shirley, Jonathan Smith, Joshua Shirley, Sasha Daucus, & Lee Johnson. Photo by Mary Lenker. 10 Ways to Find, Enjoy or Spread a Little Happiness:Writing a thank you noteDoing a Random Act of Kindness, like paying for the hamburger of the person in the car behind you at the drive-through window. Going out to a rock, or other safe, beautiful place, and meditating.ExercisingTaking a  walk and keeping an eye out for the things that are really interesting to you, even just little details.  Calling a friend and noticing the things you most like and admire about them. Hanging out with kitties Have a good honest talk with someone about what it really going on with you.  Getting some fresh airTaking some time off, even if it feels like you have a lot to do! What Makes Us Happy on the Job

On the job, staff find enjoyment in the pleasure of working with people we admire and appreciate; and we find enjoyment in the challenges of the job. "I love the people I work with and like helping people do good works," says Jonathan Smith, support technician. His teammate, Lee Johnson loves the opportunity to solve problems.

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