FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Fundraising After Your Founder Leaves

Good communication avoids many future problemsDear Kim:

I have been working for 10 years as the director of a social justice nonprofit that I founded. Since we have no development director, I’m the primary fundraising staff. I am considering leaving my position to stay at home with my young child. Many of our donors were brought into the organization through me, and I’m concerned some of them may stop giving if I’m no longer on staff. What can I do over the next three-four months to encourage as many of them as possible to remain part of our work after I am gone?

~Leaving Without A Lurch

Dear Lurch:

Yours is a common dilemma of founders, but with the foresight you are showing, you should be able to move donor loyalty away from you and to your organization fairly easily if you keep a few things in mind.

1)      Some of the donors will use your leaving as their excuse to stop giving.  They gave because they liked you and wanted you to be successful, but the cause is not their priority.  These often include family and long time family friends. 

2)     Some donors would have stopped giving anyway.  Every organization loses about 1/3 of their donors every year because of factors outside of the organization:  divorce, job loss, moving, or other causes become more important.  Some people only give to new organizations, and once an organization is established, they move on to another new organization. 

So whatever the donors do, please don’t take it personally.  To keep as many donors as possible, over the next few months, do the following:

  1. Begin now to prepare people for the fact you are leaving.  Make a list of all the people who would assume they would hear it from you and start calling them.  Set aside a day to call them all in a row.  Once you announce you are leaving, word will spread.  The reason you are leaving is commendable and clearly not about the organization. 
  2. Make sure everyone who talks about you leaving says the same thing.  People will try to give advice:  “Can’t you bring your child to work?”  “Can’t you work part time?”  etc. You need to remain firm, “I want to be a full time parent for awhile.” 
  3. See as many donors as you can, and bring along a board member or key volunteer.  That person should be prepared to discuss how the organization is going to stay the course, and how grateful the organization is to you, in part because of the infrastructure you have built that enables you to leave.  When appropriate, and as often as possible, ask the donors to please continue to give generously.
  4. If possible, raise a small pool of money from your closest and most committed donors to help with the transition.  You did not say if the organization is planning to hire someone to take your place, but if so, that money can help pay the bills while they get settled into the job. 
  5. Reassure people that you will be available to answer questions and give advice.  (Don’t worry—many founders are shocked by how little their advice is sought after they leave.) 
  6. Once you have the date for your last day, and the name of the person who will be doing your job, send a letter to all your donors and funders welcoming the new person and talking about program plans for the future.  Post this on your website and use social media to spread the word.

I have founded a couple of organizations myself and I want to reassure all founders—you can leave.  You will be missed a little, and the organization will move in directions that you may not entirely understand, but you have done your part by founding and running the organization for awhile. A good organization is bigger than any one person, even the founder, and it is a tribute to the skill of the founder when the organization can move on and leave us behind.

~Kim

Orignially published in the Grassroots FundRaising Journal. FundRaiser users can subscribe at a special rate of $30/year by entering is "$30" in the coupon code field on the second page of the subscription process.

To learn more about how FundRaiser can help follow-up with In-Kind donors :

Take an online guided tour of FundRaiser and learn about the features in FundRaiser that interest you the most.

Clues on Using Que(ue)s
ROI tips for Spark and Select

Related Posts

Wait a minute, while we are rendering the calendar
Codes donor slip fundraising letters data conversion community broadcasting foundations Tickles new features security reports nonprofit fundraising tribute gifts appeal small donations social media customer service mailing correspondance donor relationship tracking increasing giving amounts follow up flash sales support Reporting to IRS overview importing csv anonymous donors thank you letters new version Constant Contact donor attrition adding personal notes to letters donor relations In-Kind gifts ticketsales donor contact information backing up data spreadsheets phoning donors Network for Good major donors salutation new donors donation history ROI Facebook add ons campaign management gift acceptance policy merge notes product news campaign holiday donor preferences motivation memorial giving New Year prospects gift notes field tax summary letters holiday giving recurring gifts Excel look and feel transparency donor advised funds alumni volunteering PayPal spare fields Donor Portal Crowdfunding Campaign ticket sales merge fields appeal letters case study announcements annual campaign raffle planning Reminders Snow Birds how-to videos vacation updates operating systems donor source board members Volunteer module mission driven data analysis Groupings segmenting donors endowment campaign GoFundMe project auction donor attrition rate user interface FundRaiser Spark disaster relief communications premiums Congratulations brick campaign gift entry entering auction gifts upgrading donors development director lapsed donor community arts nonprofits the Ask FundRaiser Hosted grassroots campaign operational costs animal rescue new leadership pledges National Change of Address Alternative Addresses targeted mailings donor loyalty planned giving correspondence community supported gardens End of Year Letters new nonprofit donor targeting direct mail upgrade Company culture understanding giving trends personalizing letters corporate sponsors holiday letters Importing Data welcome packet passwords motivation code training tip customer portal custom page membership benefits giving history role of nonprofits change of address updating Facebook campaign texting donors membersip benefits repeat donors charity golf tournaments training letter templates budget happiness GivingTuesday Thank You donor engagement government grants membership programs Personalizing #GivingTuesday NCOA processing Task List online donations SYBUNTS donor retention rate building donor relationships pictures password protection technical support major gift prospects moves management donor profile monthly giving mode code LYBUNTS general user spotlights legacy giving donor recognition capital campaign advanced tab features annual maintenance plan letter solicitors large donations word processor FundRaiser Basic email online donations publicity materials donor prospects office arts donor retention in honor of donations data entry banquet tech tip volunteers on site training event management grants Resiliency accounting software giving levels how to handle auction gifts fundraising Cloud Thanksgiving

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password