FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Fundraising After Your Founder Leaves

Good communication avoids many future problemsDear Kim:

I have been working for 10 years as the director of a social justice nonprofit that I founded. Since we have no development director, I’m the primary fundraising staff. I am considering leaving my position to stay at home with my young child. Many of our donors were brought into the organization through me, and I’m concerned some of them may stop giving if I’m no longer on staff. What can I do over the next three-four months to encourage as many of them as possible to remain part of our work after I am gone?

~Leaving Without A Lurch

Dear Lurch:

Yours is a common dilemma of founders, but with the foresight you are showing, you should be able to move donor loyalty away from you and to your organization fairly easily if you keep a few things in mind.

1)      Some of the donors will use your leaving as their excuse to stop giving.  They gave because they liked you and wanted you to be successful, but the cause is not their priority.  These often include family and long time family friends. 

2)     Some donors would have stopped giving anyway.  Every organization loses about 1/3 of their donors every year because of factors outside of the organization:  divorce, job loss, moving, or other causes become more important.  Some people only give to new organizations, and once an organization is established, they move on to another new organization. 

So whatever the donors do, please don’t take it personally.  To keep as many donors as possible, over the next few months, do the following:

  1. Begin now to prepare people for the fact you are leaving.  Make a list of all the people who would assume they would hear it from you and start calling them.  Set aside a day to call them all in a row.  Once you announce you are leaving, word will spread.  The reason you are leaving is commendable and clearly not about the organization. 
  2. Make sure everyone who talks about you leaving says the same thing.  People will try to give advice:  “Can’t you bring your child to work?”  “Can’t you work part time?”  etc. You need to remain firm, “I want to be a full time parent for awhile.” 
  3. See as many donors as you can, and bring along a board member or key volunteer.  That person should be prepared to discuss how the organization is going to stay the course, and how grateful the organization is to you, in part because of the infrastructure you have built that enables you to leave.  When appropriate, and as often as possible, ask the donors to please continue to give generously.
  4. If possible, raise a small pool of money from your closest and most committed donors to help with the transition.  You did not say if the organization is planning to hire someone to take your place, but if so, that money can help pay the bills while they get settled into the job. 
  5. Reassure people that you will be available to answer questions and give advice.  (Don’t worry—many founders are shocked by how little their advice is sought after they leave.) 
  6. Once you have the date for your last day, and the name of the person who will be doing your job, send a letter to all your donors and funders welcoming the new person and talking about program plans for the future.  Post this on your website and use social media to spread the word.

I have founded a couple of organizations myself and I want to reassure all founders—you can leave.  You will be missed a little, and the organization will move in directions that you may not entirely understand, but you have done your part by founding and running the organization for awhile. A good organization is bigger than any one person, even the founder, and it is a tribute to the skill of the founder when the organization can move on and leave us behind.

~Kim

Orignially published in the Grassroots FundRaising Journal. FundRaiser users can subscribe at a special rate of $30/year by entering is "$30" in the coupon code field on the second page of the subscription process.

To learn more about how FundRaiser can help follow-up with In-Kind donors :

Take an online guided tour of FundRaiser and learn about the features in FundRaiser that interest you the most.

Clues on Using Que(ue)s
ROI tips for Spark and Select

Related Posts

Wait a minute, while we are rendering the calendar
donor retention donor retention rate NCOA processing salutation importing csv the Ask community supported gardens auction solicitors FundRaiser Hosted technical support Alternative Addresses announcements Congratulations charity golf tournaments lapsed donor pledges monthly giving Constant Contact custom page social media corporate sponsors reports direct mail government grants training tip nonprofit fundraising welcome packet merge fields donor attrition LYBUNTS targeted mailings pictures motivation code phoning donors product news Excel Crowdfunding Campaign campaign email general tech tip National Change of Address accounting software major donors new leadership End of Year Letters community arts nonprofits annual maintenance plan board members relationship tracking Resiliency correspondance online donations gift acceptance policy holiday giving customer portal donation history new donors New Year upgrading donors Thanksgiving Codes recurring gifts memorial giving new features how-to videos Donor Portal donor user spotlights mailing #GivingTuesday community broadcasting PayPal small donations donor advised funds donor loyalty understanding giving trends annual campaign raffle ticketsales ticket sales spare fields Reminders look and feel donor profile endowment campaign banquet on site training volunteering Facebook Task List updates texting donors Reporting to IRS overview donor targeting budget correspondence premiums donor recognition gift entry membership programs Thank You Snow Birds operational costs Personalizing major gift prospects moves management planning personalizing letters donor contact information appeal Company culture giving history online donations features letter flash sales office anonymous donors data entry customer service backing up data donor slip letter templates transparency word processor new version giving levels event management planned giving mission driven passwords campaign management in honor of donations security FundRaiser Spark brick campaign building donor relationships development director operating systems donor relations Tickles holiday tax summary letters change of address updating SYBUNTS foundations donor engagement donor preferences support mode code Volunteer module animal rescue entering auction gifts new nonprofit increasing giving amounts legacy giving FundRaiser Basic fundraising letters In-Kind gifts GivingTuesday thank you letters role of nonprofits Cloud Groupings donor prospects adding personal notes to letters password protection communications advanced tab add ons motivation segmenting donors grassroots campaign Network for Good data analysis data conversion happiness holiday letters large donations alumni ROI appeal letters tribute gifts donor attrition rate upgrade membership benefits Importing Data GoFundMe project disaster relief vacation publicity materials prospects repeat donors volunteers follow up capital campaign donor source membersip benefits arts training user interface Facebook campaign spreadsheets fundraising how to handle auction gifts grants case study merge notes gift notes field

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password