FundRaiser Blog

The FundRaiser Software Blog is an excellent resource for nonprofit organizations looking to learn more about fundraising, donor management, membership management, and much more.

Fundraising After Your Founder Leaves

Good communication avoids many future problemsDear Kim:

I have been working for 10 years as the director of a social justice nonprofit that I founded. Since we have no development director, I’m the primary fundraising staff. I am considering leaving my position to stay at home with my young child. Many of our donors were brought into the organization through me, and I’m concerned some of them may stop giving if I’m no longer on staff. What can I do over the next three-four months to encourage as many of them as possible to remain part of our work after I am gone?

~Leaving Without A Lurch

Dear Lurch:

Yours is a common dilemma of founders, but with the foresight you are showing, you should be able to move donor loyalty away from you and to your organization fairly easily if you keep a few things in mind.

1)      Some of the donors will use your leaving as their excuse to stop giving.  They gave because they liked you and wanted you to be successful, but the cause is not their priority.  These often include family and long time family friends. 

2)     Some donors would have stopped giving anyway.  Every organization loses about 1/3 of their donors every year because of factors outside of the organization:  divorce, job loss, moving, or other causes become more important.  Some people only give to new organizations, and once an organization is established, they move on to another new organization. 

So whatever the donors do, please don’t take it personally.  To keep as many donors as possible, over the next few months, do the following:

  1. Begin now to prepare people for the fact you are leaving.  Make a list of all the people who would assume they would hear it from you and start calling them.  Set aside a day to call them all in a row.  Once you announce you are leaving, word will spread.  The reason you are leaving is commendable and clearly not about the organization. 
  2. Make sure everyone who talks about you leaving says the same thing.  People will try to give advice:  “Can’t you bring your child to work?”  “Can’t you work part time?”  etc. You need to remain firm, “I want to be a full time parent for awhile.” 
  3. See as many donors as you can, and bring along a board member or key volunteer.  That person should be prepared to discuss how the organization is going to stay the course, and how grateful the organization is to you, in part because of the infrastructure you have built that enables you to leave.  When appropriate, and as often as possible, ask the donors to please continue to give generously.
  4. If possible, raise a small pool of money from your closest and most committed donors to help with the transition.  You did not say if the organization is planning to hire someone to take your place, but if so, that money can help pay the bills while they get settled into the job. 
  5. Reassure people that you will be available to answer questions and give advice.  (Don’t worry—many founders are shocked by how little their advice is sought after they leave.) 
  6. Once you have the date for your last day, and the name of the person who will be doing your job, send a letter to all your donors and funders welcoming the new person and talking about program plans for the future.  Post this on your website and use social media to spread the word.

I have founded a couple of organizations myself and I want to reassure all founders—you can leave.  You will be missed a little, and the organization will move in directions that you may not entirely understand, but you have done your part by founding and running the organization for awhile. A good organization is bigger than any one person, even the founder, and it is a tribute to the skill of the founder when the organization can move on and leave us behind.

~Kim

Orignially published in the Grassroots FundRaising Journal. FundRaiser users can subscribe at a special rate of $30/year by entering is "$30" in the coupon code field on the second page of the subscription process.

To learn more about how FundRaiser can help follow-up with In-Kind donors :

Take an online guided tour of FundRaiser and learn about the features in FundRaiser that interest you the most.

Clues on Using Que(ue)s
ROI tips for Spark and Select

Related Posts

Wait a minute, while we are rendering the calendar
vacation operational costs gift entry membersip benefits increasing giving amounts corporate sponsors FundRaiser Basic budget advanced tab Constant Contact event management campaign memorial giving add ons appeal letters relationship tracking End of Year Letters New Year solicitors letter Cloud features gift acceptance policy banquet donor attrition auction GivingTuesday reports Facebook campaign donor advised funds customer service passwords Thanksgiving on site training PayPal texting donors overview user spotlights development director fundraising letters pictures donor recognition flash sales email charity golf tournaments giving history donor retention rate donor relations membership programs donor prospects alumni how to handle auction gifts new features new leadership office tax summary letters Personalizing moves management motivation Congratulations FundRaiser Hosted community broadcasting in honor of donations Reporting to IRS training updates donor attrition rate donor targeting Thank You technical support LYBUNTS correspondance foundations transparency training tip mission driven small donations holiday letters new version donor source spreadsheets password protection donation history volunteers how-to videos adding personal notes to letters Facebook publicity materials product news National Change of Address Tickles word processor prospects donor loyalty recurring gifts gift notes field accounting software donor slip case study general donor retention mailing understanding giving trends ROI change of address updating Excel large donations customer portal Codes personalizing letters volunteering happiness tech tip tribute gifts motivation code salutation nonprofit fundraising membership benefits social media Network for Good operating systems animal rescue merge notes donor importing csv Task List campaign management donor preferences new donors community arts nonprofits mode code GoFundMe project segmenting donors anonymous donors Volunteer module online donations FundRaiser Spark annual campaign capital campaign fundraising repeat donors planning data conversion planned giving lapsed donor upgrade role of nonprofits phoning donors user interface donor engagement disaster relief Donor Portal welcome packet upgrading donors major gift prospects announcements custom page look and feel letter templates donor profile correspondence Alternative Addresses online donations government grants grassroots campaign monthly giving backing up data NCOA processing grants targeted mailings holiday giving Resiliency merge fields security Groupings annual maintenance plan #GivingTuesday brick campaign data entry the Ask donor contact information building donor relationships new nonprofit pledges communications Snow Birds Importing Data Reminders entering auction gifts spare fields arts support direct mail Crowdfunding Campaign major donors board members thank you letters premiums SYBUNTS raffle community supported gardens follow up ticketsales appeal holiday In-Kind gifts ticket sales Company culture legacy giving giving levels endowment campaign data analysis

Connect With Us

  800-880-3454 ext 3
  Email Us
  Request More Information
  Monday-Friday
      8:30AM-5:30PM CST

Customer Portal Login Form

   

The customer portal is unavailable. If you need support please reach out to support@fundraisersoftware.com Thank you.

 

  User Name:
  Password:

If you are not sure about your Customer User Name, please call 800-543-4131 and we will be able to help you.

Or you have lost your password, Request Password